top of page
  • Is there a contract, and am I able to cancel at any time?
    There is no contract. You can cancel anytime. We only collect a deposit to complete the virtual visit appointment. If you don’t qualify for the medication, we will refund your deposit within 24-48 hours.
  • What to Expect
    Pre-Qualification Assessment Start by completing a short assessment to determine your eligibility for GLP-1 treatment. Virtual Consultation If you qualify, we will schedule a virtual visit with one of our providers to review your health information and discuss your treatment plan. Prescription & Delivery If approved, your prescription will be sent to our partner pharmacy, and your medication will be delivered to your home within 3-7 business days. Monthly Check-Ins & Prescription Renewal To ensure your progress and safety, you will have a monthly virtual visit with your provider. These visits are required to monitor your health and provide a prescription for the following month. Ongoing Support Our team is here to guide you throughout your weight loss journey with expert support and personalized care.
  • Which languages are your providers able to speak?
    We provide medical consultations in over 300 languages. Simply inform the provider during your visit if you wish to have a medical translator, and we will provide one instantly.
  • What are the common side effects of GLP-1 medications?
    Common side effects of GLP-1 medications include: Nausea Vomiting Diarrhea Constipation Stomach pain or bloating Decreased appetite Headache Most side effects are mild and tend to lessen over time as your body adjusts. If you experience severe or persistent side effects, please consult your healthcare provider for guidance.
  • How do I receive my prescription for the following month?
    After receiving your first month’s supply, you will be notified when it’s time to schedule your follow-up virtual visit. During this visit, our provider will check in on your progress and prescribe the appropriate dosage for your next month's supply.
  • Do you take insurance?
    We do not accept insurance. We accept cash only, along with all major credit cards, including Visa and American Express. We also accept Apple Pay and Google Pay.
  • States & Hours of Operation
    We serve 48 states & D.C. (not available in Alabama or Mississippi). Open 7 days a week, from 6:00 AM – 7:00 PM PST, 365 days a year – no vacation days.
  • What is the cancellation and refund policy?
    Cancellation Before Processing: Orders can be canceled without any charges if they have not yet entered the preparation process. Processing typically begins within one business day of order placement. If you wish to cancel before processing begins, please contact us immediately for a full cancellation at no cost. Cancellation After Processing Has Started: Once processing has begun, we cannot offer a full refund due to the personalized nature of prescription medications. If you cancel after processing starts but before your order ships, a 50% refund may be issued. Non-Refundable Products: Prescriptions that have been shipped, delivered, or are in use cannot be returned or refunded for safety and regulatory compliance.
  • Is there an app and does it require patients to create an account prior to their screening?
    Patients are not required to create an account or sign up before their screening. Simply click your individualized screening link to connect with one of our providers.
  • How quickly is medication shipped and how does it work?
    Medication is shipped the same day if completed before 11 AM PST.
  • Will I be charged if I don’t qualify for the medication?
    No, you will not be charged if you don’t qualify. We only collect a deposit to complete the virtual visit appointment. If the doctor determines you're not eligible, we will refund your deposit within 24-48 hours.
  • Will patients gain back the weight if they stop taking GLP-1?
    If you stop taking GLP-1 medications, it is possible to regain some or all of the weight you lost, especially if lifestyle changes such as diet and exercise are not maintained. GLP-1 medications help control appetite and support weight loss, so discontinuing them may affect your ability to manage hunger and maintain your weight. It’s important to work with your healthcare provider to develop a sustainable plan for long-term weight management.
  • How long will patients have to take GLP-1 medications?
    The duration of GLP-1 medication use varies depending on individual health goals and circumstances. Some patients may take GLP-1 medications long-term to maintain weight loss or manage blood sugar, while others may use them for a shorter period. It is important to work with your healthcare provider to determine the best course of treatment and evaluate your progress.
  • What is a Good Faith Exam (GFE)?
    A Good Faith Exam (GFE) is a medical examination conducted by a licensed medical professional to assess a patient’s current condition and medical history before receiving treatment. The purpose of the GFE is to determine eligibility and create a personalized treatment plan that is both safe and effective. It is required by law in many states before certain non-invasive cosmetic procedures.
  • What is GLP-1 medication and how does it work?
    GLP-1 (glucagon-like peptide-1) medication is a class of drugs designed to help with weight loss and manage blood sugar levels. It works by mimicking a natural hormone in the body that helps regulate appetite, slows digestion, and increases insulin production when blood sugar levels are high. This helps you feel fuller longer, reducing overall food intake, while also supporting better blood sugar control.
  • Can patients stop taking GLP-1 medications anytime?
    While you can stop taking GLP-1 medications at any time, it is important to consult with your healthcare provider before making any changes. Stopping suddenly may impact your weight loss progress or blood sugar control, and your provider can guide you on the best course of action for your health.
  • Where are the doctors located, and where do the medications come from?
    Our doctors are licensed and board-certified in the United States. All medications are produced and processed in US-based facilities that adhere to strict USP standards.
  • How much does the program cost?
    The program starts at $299/month for Semaglutide and $349/month for Tirzepatide. This includes a physician evaluation, monthly follow-up visits, monthly prescriptions, a 4-week supply of medication, any required blood work, and shipping.
bottom of page